Common Customers Questions

Feel free to browse through the following topics

The Airline that I will be flying with is asking for some details about the TravelGo, can you help?

Yes! Please Contact Us.

E-mail us at with the name of the airline, and their specific questions and we'll be glad to get back to you as soon as possible.

Do I have to remove the batteries from the device prior to boarding?

This is at the discretion of the airlines. Most customers report that they did not have to remove the batteries.


Can the TravelGo scooter be taken on a commercial airplane?

The TravelGo meet FAA and DOT regulations for safe air travel.

We strongly recommend that you contact the airline before traveling to check for any changes in their travel policy and to provide documentation prior to air travel. This will make for a smooth flight.