Common Customers Questions

Feel free to browse through the following topics

How long does is take the battery to charge?

About 4-6 hours to full charge (from no-charge).

The Airline that I will be flying with is asking for some details about the TravelGo, can you help?

Yes! Please Contact Us.

E-mail us at cs@travelgocanada.ca with the name of the airline, and their specific questions and we'll be glad to get back to you as soon as possible.

Do I have to remove the batteries from the device prior to boarding?

This is at the discretion of the airlines. Most customers report that they did not have to remove the batteries.

 

Can the TravelGo scooter be taken on a commercial airplane?

The TravelGo meet FAA and DOT regulations for safe air travel.

We strongly recommend that you contact the airline before traveling to check for any changes in their travel policy and to provide documentation prior to air travel. This will make for a smooth flight.

How will I know when the product will arrive?

When we ship, we provide a tracking number via email. If you do not have an email address, we will call you to provide the tracker number by phone.

 

Do you ship outside of Canada?

Yes. We ship internationally using Federal Express Economy Air Service. We have special rates. An example would be shipping to certain parts of Europe for as little as $400.00.

 

How long does shipping take?

We ship it by courier. Once shipped from our London Ontario location it can take up to 5 business days depending on the destination province.

 

Do you really ship for free within Canada?

We most certainly do.

 

Will the provincial government funding cover the cost of the TravelGo scooter

No. Currently there is not any provincial or federal government funding for the TravelGo powerchairs

 

Will my private insurance pay for the TravelGo scooter?

You can start by getting a doctors note for a mobility aid and an official quote from us! You will have to contact your insurance carrier to find out if they will reimburse you for the purchase of a mobility transportation aid. We have been told that some people have been fully or partially reimbursed for their purchase.